A robust, cost effective desktop computer, together with reliable and appropriate software applications, is key to efficient business operation. CZweb Solutions Inc. provides comprehensive desktop lifecycle management from procurement to disposal.

The standard Desktop Services offering comprises:

Desktop management, encompassing all hardware and software administration.

Onsite or Remote access desktop support, with target fix times of four or eight hours, dependent upon the agreed service level. For a combination of site based and remote support, hot swap equipment can be administered from local and central locations.

Software control, configuration and management to evaluate all new software and ensure that these will not adversely affect existing PC builds.

Build management to ensure that the user receives minimal disruption and down time.

Technology road maps to ensure that standard policies are maintained. If required, equipment can be ring-fenced to guarantee availability.

Incident management to ensure service excellence. The incident management process begins with the detection and recording of the incident, followed by initial support to the end user and incident classification. The incident is investigated, the failure diagnosed and the affected IT service restored.

Dedicated call management to manage the engineers’ call queues and workload, ensuring delivery of the contracted service.